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CLIENT PORTAL
CLIENT PORTAL

LET'S GROW ONLINE

Community

Management

Community Management Online

All Industries.

01
Relationships.

Every interaction is important, but managing a lot of visitors can be tricky. That’s where we come in.

02
All Industries.

We have worked managing forums in all industries. We understand your business goals and start.

03
Reports.

Every month we give a detailed report of our activity throughout the monthly plan.

04
ROI.

What’s the ROI? We give you a plan on how to identify the return of investment on e-mail campaigns.

05
Content.

We make sure to research your industry, your responses, and we come up with the best content for your brand.

06
Support.

Our agents handle hours around the clock and even foreign languages. Ask us about your needs.

Community Management Plan.

1
month/ two active online moderators

Community Management

Your customers are interacting with your brand online, sharing experiences on social networks, blogs, and community forums. Are they singing your praises or instigating a virtual online riot? CodeTactics’ Buzz Squad team ensures the success and well-being of your brand in the digital world. Our Buzz Squad team will engage and moderate:

Engage

Engages with your fans and prospects across multiple online platforms. Your audience is connecting with you on social media, review sites, and in the forums. Make the experience as rewarding to them as it is to your bottom line.

Moderate

Our Buzz Squad will grow and protect your brand and customers from the dark side of the digital world. Unmanaged communities, ignored social feeds and unresponsive customer support. We will ensure effective Moderation and support

  • 6 cumulative monthly hours of dedicated moderation and customer engagement management by our Buzzsquad team
  • A designated Moderator manager assigned to your organization
  • Our Administrator/Moderator manager will learn as much about your product and service so that we can find the right online person for your online presence requirements
  • Will assign two (2) active online moderators to represent your organization
  • Support upto 4 community portals. Ie. Community Forum, Facebook reviews, Google Reviews, Yelp etc.
  • Creating engaging content for all community networks
  • Monitoring and Moderating all community discussions
  • Consult escalating critical issues to your team
  • Develop Channel specific strategies for customer engagement
  • Social listening and tracking real-time customer sentiments
  • Supplement customer facing social media marketing and ads
  • Multiple language support (English, Spanish, French)
  • Schedules tailored to suit your business hours and/or 15 minute scans
  • Monthly comprehensive report of issues, trends and metrics updated on My CodeTactic portal
  • Update notifications on My CodeTactic portal delivered via email
  • No third party account setup fee
  • Additional online moderation (beyond 6 hours) is billed at $175/hour
$ 600
month/ two active online moderators
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